Silvans Highly Recommended for Excellence in Customer Satisfaction. – 2018
We are very pleased to announce that Silvanshas been awarded the highly recommended status for customer relations and service in the Cleaning & Maintenance Services & Supplies category for the Australian Achievers Award in 2018. A score of 96.5% was achieved, this is an excellent result and shows that our customer service approach is one of the highest standards!
At Silvans, we invest in a larger number of Area Managers, management systems and our people. This is what sets us apart and drives our industry leading client satisfaction levels that are consistently in excess of 90%. Thanks to everyone at Silvans for your great work and commitment to our customers!
Other comments received from our customers were:
“Silvans Facility Services’ customer service is excellent. Their follow‐up is outstanding, and they are available twenty‐four hours, seven days a week, to answer any questions. Lee, who is the person I usually deal with, is outstanding. He understands our needs and is willing to go the extra mile to help us.”
“We think they are the best cleaners we have experienced. They are very good at what they do, and their service is faultless. Their business structure is good; they use logbooks and keep details on everything, so things are completed on time. Because there have been minimal changes in their staff, it is always the same people doing the cleans, and it is great to have a familiar face.”
“Silvans Facility Services provide outstanding service and value for money. Any issues are followed up quickly. Lee, who is a manager I usually deal with, provides a very high standard service, and is always friendly and professional.”
For full report: Silvans Australian Achiever Award Media Report