Case Study: Workskil Australia
Background
Workskil Australia was looking for a high-quality contract cleaner to provide the highest cleaning standards and high levels of consistency. Melbourne based Silvans Facility Services were chosen as they matched these ambitions and demonstrated they had the dedicated local resources and experience to deliver a long-term partnership.
Following a thorough tender process, national not-for-profit organisation – Workskil Australia – has appointed Silvans to provide contract cleaning services across all of their sites (80 sites) in New South Wales, South Australia and Victoria.
Challenges and Achievement
At very short notice upon award of contract, our team responded to the mobilisation of services and increased scope of cleaning across the 3 states. Our Mobilisation and Transition Project Teams promptly instituted a cleaning schedule, recruitment, training and deploying extra staff to assist with the increased demand and to cover emergency cleaning at one of the offices in Singleton due to a flood incident.
Since appointment, Silvans made an immediate impact by improved attention to detail in the cleaning regime, and revitalising the appearance of many sites at Workskil Australia and the cleaning staff (who transferred to Silvans under TUPE regulations) have greatly appreciated the enhanced training regime offered to them and the greater level of Head Office and Management support.
Within a short period of time client satisfaction levels increased, this was achieved through our detailed planning, re-training and motivating the existing staff and by introducing efficient and innovative cleaning solutions.
Testimonial
“The Area Managers and Cleaning Supervisors assigned to us are very easy to deal with and are always accommodating with special requests and needs. If there have ever been any issues, they are always dealt with quickly and always fixed with above satisfactory results. Their staff members have always been dependable, consistent, professional, as well as personal. They continually complete all work satisfactorily, adhere to contract specifications, and are responsive to our needs. I have no problem recommending Silvans Services Pty Ltd, the team is very professional and we have a good relationship. ” – Lou Giannini | Senior Facilities Coordinator