Silvans Facility Services Scores 96.8% for Customer Satisfaction

The judging process for the 2021 Australian Achiever Awards for Australia’s Cleaning & Maintenance Services & Supplies category was completed on 27th February.

Now into its twenty-fourth year, the Australian Achiever Awards is an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Silvans Facility Services clients are :

We are very happy with them, they have been better than any other company we have used. While their cleans are very good, it is their communication and pricing that puts them above anyone else.
Our account manager is great at what they do. They provide constant communication and always resolve any issues quickly.
We are extremely happy with the way they run things. The person who normally services us went away recently, and they replaced them with someone just as good and experienced. They deliver the exact product that we need. We have some horror stories from other companies in the past, but Silvans Facility Services has changed that and are one of the best

Thanks to the close relationship with our clients, partners and suppliers, we have been awarded in 2015, 2016, 2017, 2018, 2019, 2020, and continued by 2021. It is nice to see our hard work recognised continuously by the Australian Achiever Awards, with an overall score of 96.8%, reflecting our high-quality customer service.